FAQs

PRE-ORDERS

Orders containing pre-orders (items that are not in stock) are held until all items are in stock so as not to incur a second postal charge. Check individual items for their estimated arrival dates. Please note these can be subject to change. If you require stock items sooner please place a separate order for them.

EU SHOPPERS -

Please shop from The Hackney Quilter on ETSY.

I greatly appreciate your support but Brexit issues mean it is not sustainable for me to sell either physical or digital products to the EU through this website.

UK sellers are legally required to collect VAT from you. Etsy handles all this so there are no surprises for you at the checkout. 

NON EU SHOPPERS and REST OF WORLD -

I am very happy to be able to offer you international shipping. All shipping is calculated by weight at checkout. I use Royal Mail Tracked services and delivery times are estimated to be:

non EU Europe - 3-5 days

Rest of World - 5-7 days

Any customs duties incurred are the responsibility of the buyer.

Can I wash my quilt?

Yes! Wash on a cool cycle. I recommend using a colour catcher for the first few washes. Dry flat or line dry. Do not tumble dry. It can also be dry cleaned on a gentle setting.

How do I store my quilt?

The best way to store your quilt is flat on your bed. If you need to pack it away roll it up or fold it on the bias to help prevent wear on the fibres and keep somewhere dry.

Can I return my quilt?

All quilts (except samples) are made to order so I do not accept returns unless there is a fault with the item. Please check the Returns Policy here.

How can I contact The Hackney Quilter?

You can use the form below. I aim to reply to you by the next working day but please note office hours are 9am - 3pm GMT Monday-Friday.

 

Contact form